When do you require a safety assistant
You'll need to fly with a safety assistant if you require help to do any of the following:
- Unfasten your seat belt
- Retrieve and fit your life vest and oxygen mask
- Reach an emergency exit unaided
- Understand safety instructions given by the cabin crew (either verbally or visually)
- Eat meals, take your medication and use the toilet independently
Help from your safety assistant
- Your safety assistant must be at least 16 years old and be capable of providing the above assistance during your flight.
- They can only assist one passenger per flight and need to purchase a regular adult fare.
Help from our cabin crew
- Our cabin crew cannot assist you in the toilet, but efforts will be made in order to assist you to and from the toilet.
- They can help with simple preparations for a meal, but won't be able to help you eat or administer medication.
On board your flight
Our aircraft are designed to be comfortable and accessible for everyone.
- On all our flights, we have toilets that have disability accessible features.
- Unfortunately, we don't provide any wheelchair onboard on our flights, but efforts will be made in order to assist you to and from the toilet.
- You need to be able to manage independently eat meals, take your medication and use the toilet.