1. Membership 

1.1 Membership in Norwegian Reward is established between Norwegian Reward AS, organisation number 992 197 552, PO Box 115, NO-1330 Fornebu, Norway (hereinafter referred to as “Norwegian Reward”) and the individual member (“the Member”). Membership in the loyalty programme, Norwegian Reward, is established by registering a profile and acceptance of these Terms and Conditions with (i) the airline Norwegian (ii) on the Norwegian Reward website or (iii) by entering into an agreement with a Reward Partner. The membership is personal and it is implied that only the registered Member is entitled to make use of it. For persons under the age of 16, parental or guardian consent is required. 

1.2 Membership in Norwegian Reward is granted to only one person per membership number and only physical persons can become Members. A person is not allowed to have more than one Member profile. Membership is registered in the Member’s full name with an email address that the Member states. Use of membership for commercial purposes is prohibited.

Norwegian Reward may permit Members to create a “Family Account” and transfer all earned CashPoints of invited Members to a single account managed by the Head of Family Account who controls said account and can spend CashPoints. CashPoints transferred to a Family Account cannot be further transferred or returned to the individual Member's account. For more information about Family Accounts, see section 5.

1.3 Any breach of these membership Terms and Conditions or misuse of the membership, can lead to the membership being terminated immediately. Upon such termination, all CashPoints and benefits earned will be deleted. Suspected criminal breach of these membership Terms and Conditions, or any other committed criminal offence by virtue of being a Member of the Norwegian Reward programme, may be reported to the authorities.

1.4 There is no fee to enrol in Norwegian Reward, but qualifying purchases are required in order to earn CashPoints and benefits. See section 3.1 for qualifying purchases.

1.5 Norwegian Reward reserves the right to approve, deny or revoke membership at any time, for any or no reason, in its sole discretion.

1.6 By becoming a Member of Norwegian Reward, it is necessary for Norwegian Reward to collect and use personal data about Members. Norwegian Reward AS is the controller for the processing of Members’ personal data. The Norwegian Reward Privacy Policy explains how Norwegian Reward collects, uses and discloses personal data when Members use the Norwegian Reward service and otherwise interact with the programme. As a Member you can at any time choose to end your membership by deleting your profile. See our Privacy Policy for details about our deleting of personal data.

2. The Loyalty programme

2.1 Norwegian Reward is a free loyalty programme where Members have the opportunity to earn CashPoints and other benefits (“benefits”) when purchasing goods and services from the airline Norwegian and from other suppliers of goods and services associated with Norwegian Reward (“Reward Partners”). 

2.2 Norwegian Reward will continuously try to expand the scope of goods and services which give the possibility to earn CashPoints and benefits, by adding new Reward Partners to the loyalty programme. Members will periodically receive information from Norwegian Reward notifying them on their current Member status, programme news, earning opportunities and offers from the airline Norwegian, together with the Reward Partners. An overview of Member benefits and offers will also be available at norwegianreward.com. 

2.3 Norwegian Reward assumes no liability for, and declines all liability arising from, products and services offered by other participating companies and/or Norwegian Reward collaborating Reward Partners. 

3. Earning CashPoints and benefits 

3.1 CashPoints and benefits are earned by Members making purchases of goods and services from the airline Norwegian and the Reward Partners according to the applicable accumulation rates and conditions set by the airline Norwegian and the Reward Partners.

CashPoints is Norwegian's digital currency, with a value equivalent to that of the Norwegian Krone.

Members may earn benefits on their activity, such as the number of flights purchased and taken. Available benefits may vary, and campaign benefits may also be offered. Members may earn benefits based only on flights purchased by and taken by the Member and not for flights purchased for others. Benefits can only be used by the Member earning them and cannot be shared with others. Multiple benefits can be earned and be combined and used by the Member. See the Benefits page for more information.

3.2 The purchase of goods and services allows the Member to earn CashPoints and/or benefits once the payment transaction for said purchase is irrevocably completed. In the case that a payment for a good or service (including travel) is refunded, cancelled or reversed, the earned CashPoints and/or benefits will also be reversed. Benefits will become available in the Member's account once the required travel has been completed.

3.3 The purchase of goods and services allows the Member to earn CashPoints and benefits only when the payment is done electronically. To earn qualified CashPoints, the accepted forms of payment are credit card, debit card, telephone or another approved form of payment associated with a Member’s Norwegian Reward account and registered with the current Reward Partner. Members cannot earn CashPoints on the portion of any purchase which is paid with CashPoints. Members are responsible for making sure their Reward Number is registered upon purchase in accordance with the applicable rules for the specific partner.

3.4 It may be possible to register CashPoints after the purchase of goods and services from Norwegian and/or a Reward Partner is completed, also known as retro claiming. A Member’s ability to register CashPoints after a purchase from a Reward Partner is completed is determined by the Reward Partner. Norwegian may permit Members to add their Reward Number up to thirty (30) days after their flight departure to claim CashPoints. The Member must apply to Norwegian or the current Reward Partner to register CashPoints after a purchase has been made. Norwegian and the Reward Partners are free to set and change the rules for granting the registration of CashPoints after a purchase, and to decline any such application without having to justify the decision made. Visit the help and contact page for more information on which Reward Partners allow registration after a purchase.

3.5 Earned CashPoints will be available for use once the transaction data or the information about CashPoints earned is transferred from the Reward Partner to Norwegian Reward. There may be considerable variation as to when transaction data is transferred. Details about the usual data transfer times for each Reward Partner is available at norwegianreward.com. It normally takes 14 working days after the transaction data has been received by Norwegian Reward for CashPoints to become available for use by the Member. If registration of the transaction data does not happen, regardless of the reason, all requests or demands for missing CashPoints must be submitted directly to the respective Reward Partner with which the purchase was completed. Norwegian Reward waives all liability for the registration of missing CashPoints with Reward Partners.

3.6 Unused CashPoints expire and are deleted every 24 months after the end of the calendar year in which the CashPoints were earned. CashPoints must be used in the year that they are earned or during the two following years, unless another period of validity was specifically stipulated when the CashPoints were acquired. Benefits expire 12 months after the month in which a Member no longer has enough qualifying flights for the benefits to remain available to him or her. CashPoints received by way of a gift card have different expiration rules. See the gift card page for further details.

3.7 Norwegian Reward may change the requirements for the type of activity or purchases required for earning benefits. Current requirements for access to benefits is available at norwegianreward.com. Benefits are earned according to the information published on norwegianreward.com at any time.

3.8 Benefits have varying validity and rules for qualification. Conditions for each individual benefit are available on norwegianreward.com.

4. Redeeming CashPoints and benefits 

4.1 The registered amount of CashPoints that are available in an account can be used as payment towards the purchase of goods and services from the airline Norwegian, including flights (domestic or international), extra baggage, seat reservations etc. Norwegian Reward reserves the right to determine the amount of CashPoints that may be used as full or partial payment at any time. Examples of this include a maximum CashPoint redemption limit, or a minimum amount paid in another form of payment other than CashPoints.

CashPoints can only be used with electronic transactions with the airline Norwegian, or possibly with a Reward Partner. CashPoints cannot be used by booking with a travel agency or other similar sales offices. CashPoints cannot be paid out in cash.

When you redeem CashPoints, the oldest CashPoints are used first.

Activated benefits can only be used with electronic transactions when logged into a user profile with the airline Norwegian, or with a Reward Partner. Benefits can only be used by the Member who earned the benefit. Benefits cannot be sold or paid out in cash.

4.2 There are no special conditions or restrictions related to travel, goods, or services, that are paid with CashPoints, or where benefits are used during purchase. The general rules which apply to purchases (including ticket type), apply similarly for travel paid in full or partially with CashPoints.

4.3 The Members themselves are responsible for all taxes resulting from or relating to the use of Norwegian Reward and CashPoints, such as where CashPoints are earned in relation to business travel paid by an employer. Norwegian Reward waives all responsibility in relation to taxes and tax obligations imposed on the Member in connection with the accrual or withdrawal of CashPoints and/or benefits.

4.4 Members and Partners are not allowed to buy, sell or exchange Norwegian Reward's CashPoints, outside of the alternatives provided by Norwegian Reward.

5. Family Account 

5.1 General conditions for Family Account 

Family Account is a feature provided to Members who wish to collect family members’ earned CashPoints in one account. This makes it easier to use the Family's earned CashPoints when booking tickets at Norwegian.com. Please read the following carefully before joining a Family Account. 

All earned CashPoints are transferred from the Member to the Family Account by creation of a Family Account or acceptance of an invitation to a Family Account. CashPoints earned by the Member while being part of a Family Account are transferred to the Family Account. Any transfer of CashPoints from the Member’s individual account to a Family Account is non-refundable and irreversible. 

By joining or creating a Family Account, the Member accepts being part of the Family Account for at least three (3) months. A Member can only be part of one (1) Family Account.  

All members of a Family Account can redeem CashPoints, but only the Family Account administrator (“Captain”) can manage participating members’ redemption access on norwegianreward.com. 

The Member’s benefits and registered flights will not be affected when joining a Family Account. The Member will keep the registered flights and earned benefits as individual benefits. 

Members may use Family Account for personal purposes and while travelling for business purposes but not for any commercial or other use. Norwegian Reward reserves the right to delete Family Accounts that are used for commercial purposes.  

5.2 Creation of a Family Account 

To start a Family Account, you must be eighteen (18) years of age or older. By starting a Family Account, you are considered the Captain of the Family Account. The Captain of the Family Account may invite up to six (6) other Members into the Family Account. A Norwegian Reward Member who is invited to join the Family Account must accept the invitation by logging into his or her Norwegian Reward account, completing the electronic registration process and entering all required information. If the Captain of Family Account invites a Norwegian Reward Member who is under the age of sixteen (16) to join a Family Account, that child's guardian must access the child's Norwegian Reward account online to accept on his/her behalf. 

As soon as one (1) Norwegian Reward Member accepts the invitation from the Captain of the Family Account to join the Family Account, the minimum number of Family Account members has been satisfied, and the Family Account is officially created. 

If the Captain of the Family Account wishes to leave the Family Account or terminate his/her Norwegian Reward membership, another member of the Family Account must be appointed as Captain of the Family Account. When surrendering the role as Captain of the Family Account, existing CashPoints will remain in the Family Account and accordingly may not be transferred back to a personal account. In order to change the Captain of the Family Account, you must contact us.

The Captain of the Family Account: 

• Can control the Family Account, both in terms of redeeming CashPoints from the Family Account and granting/revoking the rights of the other members of the Family Account to redeem CashPoints from the Family Account.  
• Can redeem CashPoints from the Family Account without the permission of family members.  
• Can remove any member from the Family Account at any time, and all CashPoints will remain in the Family Account.  
• Will keep registered flights and earned benefits as personal benefits.  
• Will only have access to transaction details from his or her own Member profile and not those of other members of the Family Account.   

5.3 Members of the Family Account 

Members who accept an invitation to join a Family Account are considered to be members of the Family Account. By acceptance of a Family Account invitation, the Member accepts the following:  

• All CashPoints in the Member’s account are transferred to the Family Account. All Members can earn CashPoints, including infants under two (2) years old, provided the net cost of the Member’s ticket is more than zero (0). 
• The rights to redeem CashPoints from the Family Account is granted by the Captain of the Family Account. If the Captain of the Family Account does not grant this right, the member of the Family Account does not have CashPoint redemption rights.   
• If the Member leaves a Family Account or the Captain of the Family Account removes the Member from the Family Account, said Member’s CashPoints will remain in the Family Account. CashPoints will not be transferred back to the Member’s personal account.  
• The Member will keep registered flights and earned benefits as personal benefits.  
• The Member will only have access to his/her own transaction details from his/her own Member profile, and not those of other members of the Family Account.
   

5.4 Other Norwegian Reward bonus offers 

Eligibility for Norwegian Reward bonuses and benefits, or other offers, is based solely on individual actions. This includes, but is not limited to: travel, use of Norwegian Reward Partners, participation in games, or any other programme-related activity in which a Member may partake. CashPoints earned by other members of a Family Account will not count towards bonuses or benefits awarded to Members based on their individual activity within the Norwegian Reward programme. 

6. Child Account  

6.1 Children can also become Members of Norwegian Reward in order to earn CashPoints and benefits on their travel with Norwegian. For children under the age of 16, a guardian must create and manage a child’s membership (“Child Account”) on his/her behalf until the child reaches the age of 16. A guardian may manage a Child Account until the child reaches the age of 18, should the guardian wish to do so.

6.2 In order to fulfil legal requirements, Norwegian Reward collects information about a child's date of birth. It does this to ensure that all marketing communication towards the child as a Member of the Norwegian Reward programme meets the current marketing regulations for children. Information about a Member's date of birth is also necessary in order to initiate the process of converting a membership for a child into a membership for an adult.

6.3 A guardian who creates a Child Account must be 18 years or older. The guardian who creates a Child Account has access to use the child’s CashPoints and to manage the child’s benefits.

When creating a Child Account, a Family Account is also simultaneously created, with the guardian who created the Child Account set as the Family Account administrator, or “Captain” of the Family Account. If the guardian is already part of a Family Account, the Captain of said Family Account is required to create a Child Account for the child. All terms and conditions relating to Family Accounts apply when a child forms part of a Family Account.

When a Member with a Child Account turns 16 years old, the guardian will receive an email with a request to register the child's email address. Once an email address is provided by the guardian, the child concerned will then receive a separate email with information about membership in Norwegian Reward and the opportunity to choose whether to remain a Member or not. If the child wishes to remain a Member of Norwegian Reward, he/she will be able to manage his/her membership, including consent given for the processing of profile information and communication towards the Member.

If the guardian has not provided the child's email address before the child reaches the age of 18, the child's membership and profile information will be deleted, including any earned benefits.

7. General Regulations 

7.1 Modifications or cancellation of programme:

Norwegian Reward reserves the right to modify, suspend or cancel the Reward programme and/or the Family Account feature, in whole or in part, at any time. Any changes Norwegian Reward makes will be effective immediately on the date of notice, which it may give either by posting on the Norwegian Reward site or by sending notice to Members via email. A Member’s participation in the programme after the date of such notice will be deemed acceptance of such changes.

7.2 Changes to these terms:

Norwegian Reward reserves the right, at any time and with a least one month’s notice, to change the existing terms and conditions, including, without limitation, changing the rules about earning and redeeming CashPoints and benefits. For changes to already conducted transactions, the Member is entitled to a three (3) months' notice period, while changes in future transactions require one (1) month’s notice. During the notice period, the Member can earn and redeem already earned CashPoints and benefits by making qualified purchases in accordance with the existing terms and conditions. The Member shall be informed about changes via email. Information about changes can also be obtained by visiting norwegianreward.com. Members reserve the right to cancel their Norwegian Reward membership at any time.

Members should review these terms and conditions periodically to ensure familiarity with the most current version. Members will be able to tell when the version was last updated by checking the "Last Updated" date at the bottom of these terms.

7.3 All questions or disputes regarding the programme, including, without limitation, those involving eligibility, participation, fraud and abuse, will be resolved by Norwegian Reward, in Norwegian Reward's sole discretion.

7.4 Norwegian Reward has the right to transfer the rights and obligations of the Member to another legal entity (company), for example, in connection with a reorganisation of the programme or a corporate reorganisation.

7.5 The Member consents that all communication to him/her concerning Norwegian Reward, including changes to the Terms and Conditions can be carried out electronically.

7.6 Norwegian Reward waives all liability resulting from errors with data systems or similar under the responsibility of Reward Partners or their subcontractors, which prevents or impedes the accumulation, withdrawal or use of CashPoints, benefits, and other features of the programme. This applies regardless of whether the error lies with Norwegian, Norwegian Reward, the Reward Partner or with any of their subcontractors.

7.7 The Member shall treat the login data (username and password) as confidential and is responsible for withholding access to his/her login data from third parties. Any transactions using a Member's login data shall be deemed to be authorised by said Member. Norwegian Reward assumes no liability in connection with stolen, misused or unauthorised access to Members’ login details. In any such event, the Member is responsible for contacting Norwegian Reward as soon as possible in an attempt to prevent any misuse of the Member’s account.

7.8 Should a situation arise that would make it impossible or unreasonably burdensome for Norwegian Reward to fulfil its obligations to the Member due to circumstances beyond the control of Norwegian Reward, Norwegian Reward’s obligations cease as long as the situation persists.

8. Disputes and applicable law 

8.1 Norwegian Reward AS has organisation number 992 197 552, PO Box 115, NO-1330 Fornebu, Norway, is a Norwegian organisation, and in the case of a possible dispute regarding the terms and conditions for Norwegian Reward, Norwegian law will apply. Disputes will be settled by Norwegian courts. The parties accept Asker and Bærum (Norway) District Court as the exclusive venue for any disputes that may occur during or as a consequence of this agreement. 

1. Membership 

1.1 Membership in the loyalty programme Norwegian Reward is established between Norwegian Reward AS, organisation number 992 197 552, PO Box 115, NO-1330 Fornebu, Norway (hereinafter referred to as “Norwegian Reward”) and the individual member (“the Member”). Membership in Norwegian Reward is established by acceptance of these Terms and Conditions and registering a profile with (i) the airlines Norwegian or Widerøe (the “Airlines”) (ii) on the Norwegian Reward website or (iii) by entering into an agreement with another supplier of goods and services associated with Norwegian Reward (a “Reward Partner”). The membership is personal, and it is required that only the registered Member is entitled to make use of it. For persons under the age of 16, parental or guardian consent is required. 

1.2 Membership in Norwegian Reward enables Members to earn and redeem Loyalty Points, in the form of Spenn or CashPoints. Spenn is the default type of Loyalty Points issued by Norwegian Reward to Members in Norway, Sweden, Denmark and Finland (“the Nordics”). Members in the Nordics may change their default type of Loyalty Points in their Member profile. Members in other countries may earn and redeem CashPoints.  

1.3 These Terms and Conditions together with the Terms and Conditions for Spenn, apply to the earn and use of Spenn for Members in the Nordics who have not signed up for the Spenn Platform. Access to and use of the Spenn Platform is governed by the Spenn Platform Terms & Conditions. Spenn and the Spenn Platform is operated by Spenn Group AS (“Spenn Group”), organisation number 932 435 888, Inkognitogata 33, 0245 Oslo. See detailed terms regarding Spenn and the Spenn Platform in section 5. 

1.4 Unless otherwise specified, these Terms and Conditions apply to the earning and redemption of both Spenn and CashPoints. When the term “Loyalty Points” is used, the terms apply to both Spenn and CashPoints.  

1.5 Membership in Norwegian Reward is granted to only one person per membership number and only physical persons can become Members. A person is not allowed to have more than one Member profile. Membership is registered in the Member’s full name with an associated email address. Use of the membership for commercial purposes is prohibited. 

1.6 Norwegian Reward may permit Members to create a “Family Account” and transfer all earned CashPoints of invited Members to a single account managed by the Head of Family Account. See detailed terms regarding Family Accounts in section 6. 

1.7 Any breach of these Terms and Conditions or misuse of the membership, can lead to the membership being terminated immediately. Upon such termination, all CashPoints and benefits earned will be voided. Suspected criminal breach of these Terms and Conditions, or any other committed criminal offence by virtue of being a Member of the Norwegian Reward programme, may be reported to the authorities. 

1.8 There is no fee to enrol in Norwegian Reward, but qualifying purchases are required in order to earn Loyalty Points and benefits. See detailed terms regarding qualifying purchases in section 3.1. 

1.9 Norwegian Reward reserves the right to approve, deny or revoke membership at any time, for any or no reason, in its sole discretion. 

1.10 In order to register a Member of Norwegian Reward, it is necessary for Norwegian Reward to collect and use personal data about Members. Norwegian Reward is the data controller for the processing of Members’ personal data. Norwegian Reward will in certain situations share data with others. For example, Norwegian Reward will share personal data with Spenn Group to the extent it is necessary to facilitate earning and use of Spenn. Spenn Group is the data controller for its processing of personal data in connection with Spenn and the Spenn Platform, including data received from Norwegian Reward.  

1.11 The Norwegian Reward Privacy Policy explains how Norwegian Reward collects, uses and discloses personal data when Members use the Norwegian Reward service and otherwise interact with the programme. As a Member you can at any time choose to end your membership by deleting your profile. See our Privacy Policy for further instructions on deletion of personal data. 

2. The Norwegian Reward loyalty programme 

2.1 Norwegian Reward is a loyalty programme where Members can earn Loyalty Points and other benefits when purchasing goods and services from the Airlines or Reward Partners. 

2.2 Norwegian Reward will continuously try to expand the scope of goods and services which give the possibility to earn Loyalty Points and benefits, by adding new Reward Partners to the loyalty programme. Members will periodically receive information from Norwegian Reward notifying them on their current Member status, programme news, earning opportunities and offers from the Airlines and Reward Partners. An overview of Member benefits and offers will also be available at Norwegian.com/uk/reward.  

2.3 Norwegian Reward assumes no liability for, and declines all liability arising from, products and services offered by the Airlines or Reward Partners. 

3. Earning Loyalty Points and benefits 

3.1 Loyalty Points and benefits are earned by Members making qualified purchases of goods and services from the Airlines and the Reward Partners according to the applicable accumulation rates and conditions set by the Airlines and the Reward Partners. Loyalty Points cannot be accrued through payment for public taxes and fees.  

3.2 Members may earn benefits on their activity, such as the number of flights purchased and taken. Available benefits may vary, and campaign benefits may also be offered. Members may earn benefits based only on flights purchased by and taken by the Member and not for flights purchased for others. Benefits can only be used by the Member earning them and cannot be shared with others. Multiple benefits can be earned and be combined and used by the Member. See the Benefits page for more information.  

3.3 The purchase of goods and services allows the Member to earn Loyalty Points and/or benefits once the goods or services are consumed, e.g. once a flight has been completed. The Member will not earn Loyalty Points if a payment for a good or service (including travel) is refunded, cancelled or reversed. Loyalty Points and benefits will become available in the Member's account once the required travel has been completed. 

3.4 To earn Loyalty Points on purchases, the purchase must be electronically settled by credit card, debit card, or another approved form of payment associated with a Member’s Norwegian Reward account. Members cannot earn Loyalty Points on the portion of any purchase which is paid with Loyalty Points. Members are responsible for making sure their Reward Number is registered upon purchase in accordance with the applicable rules of the Airlines in Norwegian Reward or relevant Reward Partner. 

3.5 Norwegian Reward may allow Members to register Loyalty Points after completing a purchase of goods and services (“Retro Claiming”), in accordance with the at all times applicable Retro Claiming Rules. 

3.6 Earned Loyalty Points will be available for use once information on Loyalty Points earned is transferred from the Reward Partner to Norwegian Reward and/or to Spenn Group. If registration of the transaction data does not happen, regardless of the reason, all requests or demands for missing Loyalty Points must be submitted directly to the respective entity with which the purchase was completed. Norwegian Reward waives all liability for the registration of missing Loyalty Points with Reward Partners. 

3.7 For information regarding validity of Spenn, please see the terms and conditions for Spenn.  

3.8 Unused CashPoints expire and are deleted every 24 months after the end of the calendar year in which the CashPoints were earned. CashPoints received by way of a gift card have different expiration rules. See the gift card page for further details.  

3.9 Benefits expire 12 months after the month in which a Member no longer has enough qualifying purchases for the benefits to remain available to him or her.  

3.10 Benefits may be changed from time to time and have varying validity and rules for qualification. Norwegian Reward may change the requirements for the type of activity or purchases required for earning benefits. Current requirements for access to benefits is available at norwegian.com/uk/reward.  

4. Redeeming Loyalty Points and benefits  

4.1 The registered amount of Loyalty Points that are available in an account can be used as payment towards the purchase of goods and services (excluding taxes and fees) from the Airlines and Reward Partners. Norwegian Reward, the Airlines and Reward Partners reserve the right to determine the amount of Loyalty Points that may be used as full or partial payment at any time. Examples of this include a maximum Loyalty Points redemption limit, or a minimum amount paid in another form of payment than Loyalty Points. 

4.2 Loyalty Points can only be used when making purchases directly from the Airlines in Norwegian Reward or from a Reward Partner. Loyalty Points cannot be used when booking with a travel agency or other similar sales offices.  

4.3 Loyalty Points and benefits cannot be sold or paid out in cash, or otherwise exchanged outside of the alternatives provided by Norwegian Reward. 

4.4 When you redeem Loyalty Points, the oldest Loyalty Points are used first. 

4.5 If a purchase made using Loyalty Points is either fully or partially cancelled by the Airlines or the Member, and qualifies for a refund, the Loyalty Points used for the transaction will be refunded to the Member's account with the Loyalty Points’ original expiry date. If the Loyalty Points have expired by the time the booking is cancelled, the Loyalty Points will only be refunded with an extended expiry date if the flight or service is cancelled by the Airline(s). 

4.6 Activated benefits can only be used with electronic transactions when logged into a user profile with the Airlines or with a Reward Partner. Benefits can only be used by the Member who earned the benefit.  

4.7 The Members themselves are responsible for all taxes resulting from or relating to the use of Norwegian Reward and Loyalty Points, such as where Loyalty Points are earned in relation to business travel paid by an employer. Norwegian Reward waives all responsibility in relation to taxes and tax obligations imposed on the Member in connection with the accrual or withdrawal of Loyalty Points and/or benefits. 

5. Spenn and the Spenn Platform 

5.1 Members can choose to become users of the Spenn Platform (“Spenn Users”) and can link their Norwegian Reward account to their Spenn User accounts on the Spenn Platform. Use of the Spenn Platform is voluntary. Members can choose to remain Members without using the Spenn Platform. 

5.2 Norwegian Reward will provide Spenn Group with information on Members’ and Spenn Users’ purchase of products or services, for Spenn Group to issue the correct amount of Spenn. Norwegian Reward is also responsible for providing Spenn Group with information on the use of Spenn, so that Spenn Group can withdraw the correct amount of Spenn. 

5.3 Spenn does not constitute electronic money, other funds or e-money tokens. Each Spenn will have a fixed expiration date and cannot be exchanged for fiat currency, cash, other funds or e-money tokens with Norwegian Reward, the Airlines, Reward Partners or Spenn Group.   

5.4 For the terms and conditions that apply to Members earning Spenn without using the Spenn Platform, see https://spenngroup.com/terms_members. For the terms and conditions that apply for Spenn Users and the Spenn Platform, see https://spenngroup.com/terms-conditions. 

6. Family Account  

6.1 General conditions for Family Account  

Family Account is a feature provided to Members who wish to collect family members’ earned CashPoints in one account. This makes it easier to use the Family's earned CashPoints when booking tickets at Norwegian.com. Please read the following carefully before joining a Family Account.  

All earned CashPoints are transferred from the Member to the Family Account by creation of a Family Account or acceptance of an invitation to a Family Account. CashPoints earned by the Member while being part of a Family Account are transferred to the Family Account. Any transfer of CashPoints from the Member’s individual account to a Family Account is non-refundable and irreversible.  

By joining or creating a Family Account, the Member accepts being part of the Family Account for at least three (3) months. A Member can only be part of one (1) Family Account.   

All Members of a Family Account can redeem CashPoints, but only the Family Account administrator (“Captain”) can manage participating Members’ redemption access on norwegian.com/uk/reward.  

The Member’s benefits and registered flights will not be affected when joining a Family Account. The Member will keep the registered flights and earned benefits as individual benefits.  

Members may use Family Account for personal purposes and while travelling for business purposes but not for any commercial or other use. Norwegian Reward reserves the right to delete Family Accounts that are used for commercial purposes.   

6.2 Creation of a Family Account  

To start a Family Account, you must be eighteen (18) years of age or older. By starting a Family Account, you are considered the Captain of the Family Account. The Captain of the Family Account may invite up to six (6) other Members into the Family Account. A Norwegian Reward Member who is invited to join the Family Account must accept the invitation by logging into his or her Norwegian Reward account, completing the electronic registration process and entering all required information. If the Captain of Family Account invites a Norwegian Reward Member who is under the age of sixteen (16) to join a Family Account, that child's guardian must access the child's Norwegian Reward account online to accept on his/her behalf.  

As soon as one (1) Norwegian Reward Member accepts the invitation from the Captain of the Family Account to join the Family Account, the minimum number of Family Account Members has been satisfied, and the Family Account is officially created.  

If the Captain of the Family Account wishes to leave the Family Account or terminate his/her Norwegian Reward membership, another Member of the Family Account must be appointed as Captain of the Family Account. When surrendering the role as Captain of the Family Account, existing CashPoints will remain in the Family Account and accordingly may not be transferred back to a personal account. In order to change the Captain of the Family Account, you must contact us. 

The Captain of the Family Account:   

• Can control the Family Account, both in terms of redeeming CashPoints from the Family Account and granting/revoking the rights of the other members of the Family Account to redeem CashPoints from the Family Account.   
• Can redeem CashPoints from the Family Account without the permission of family Members.   
• Can remove any member from the Family Account at any time, and all CashPoints will remain in the Family Account.   
• Will keep registered flights and earned benefits as personal benefits.   
• Will only have access to transaction details from his or her own Member profile and not those of other Members of the Family Account.    

6.3 Members of the Family Account 

Members who accept an invitation to join a Family Account are considered to be Members of the Family Account. By acceptance of a Family Account invitation, the Member accepts the following:  

• All CashPoints in the Member’s account are transferred to the Family Account. All Members can earn CashPoints, including infants under two (2) years old, provided the net cost of the Member’s ticket is more than zero (0).  
• The rights to redeem CashPoints from the Family Account is granted by the Captain of the Family Account. If the Captain of the Family Account does not grant this right, the Member of the Family Account does not have CashPoint redemption rights.    
• If the Member leaves a Family Account or the Captain of the Family Account removes the Member from the Family Account, said Member’s CashPoints will remain in the Family Account. CashPoints will not be transferred back to the Member’s personal account.   
• The Member will keep registered flights and earned benefits as personal benefits.   
• The Member will only have access to his/her own transaction details from his/her own Member profile, and not those of other members of the Family Account. 

6.4 Other Norwegian Reward bonus offers  

Eligibility for Norwegian Reward bonuses and benefits, or other offers, is based solely on individual actions. This includes, but is not limited to: travel, use of Norwegian Reward Partners, participation in games, or any other programme-related activity in which a Member may partake. CashPoints earned by other Members of a Family Account will not count towards bonuses or benefits awarded to Members based on their individual activity within the Norwegian Reward programme. 

7. Child Account   

7.1 Children can also become Members of Norwegian Reward in order to earn Loyalty Points and benefits on their travel with Norwegian. For children under the age of 16, a guardian must create and manage a child’s membership (“Child Account”) on his/her behalf until the child reaches the age of 16. A guardian may manage a Child Account until the child reaches the age of 18, should the guardian wish to do so. 

7.2 In order to fulfil legal requirements, Norwegian Reward collects information about a child's date of birth. It does this to ensure that all marketing communication towards the child as a Member of the Norwegian Reward programme meets the current marketing regulations for children. Information about a Member's date of birth is also necessary in order to initiate the process of converting a membership for a child into a membership for an adult. 

7.3 A guardian who creates a Child Account must be 18 years or older. The guardian who creates a Child Account has access to use the child’s CashPoints and to manage the child’s benefits. 

7.4 When creating a Child Account, a Family Account is also simultaneously created, with the guardian who created the Child Account set as the Family Account administrator, or “Captain” of the Family Account. If the guardian is already part of a Family Account, the Captain of said Family Account is required to create a Child Account for the child. All terms and conditions relating to Family Accounts apply when a child is Member of a Family Account. 

7.5 When a Member with a Child Account turns 16 years old, the guardian will receive an email with a request to register the child's email address. Once an email address is provided by the guardian, the child concerned will then receive a separate email with information about membership in Norwegian Reward and the opportunity to choose whether to remain a Member or not. If the child wishes to remain a Member of Norwegian Reward, he/she will be able to manage his/her membership, including consent given for the processing of profile information and communication towards the Member. 

7.6 If the guardian has not provided the child's email address before the child reaches the age of 18, the child's membership and profile information will be deleted, including any earned benefits.  

8. General Regulations  

8.1 A Member can at any time choose to end their membership by deleting their profile. 

8.2 Modifications or cancellation of programme: 

Norwegian Reward reserves the right to modify, suspend or cancel the Reward programme and/or the Family Account feature, in whole or in part, at any time. Any changes Norwegian Reward makes will be effective immediately on the date of notice, which it may give either by posting on the Norwegian Reward site or by sending notice to Members via email. A Member’s participation in the programme after the date of such notice will be deemed acceptance of such changes. 

8.3 Changes to these Terms and Conditions: 

Norwegian Reward reserves the right, at any time and with at least 14 days’ notice, to change the existing Terms and Conditions, including, without limitation, changing the rules about earning and redeeming Loyalty Points and benefits. During the notice period, the Member can earn and redeem already earned Loyalty Points and benefits through qualified purchases in accordance with the existing Terms and Conditions. The Member shall be informed about changes via email. Information about changes can also be obtained by visiting norwegian.com/uk/reward. Members reserve the right to cancel their Norwegian Reward membership at any time. 

Members should review these Terms and Conditions periodically to ensure familiarity with the most current version. Members will be able to tell when the version was last updated by checking the "Last Updated" date at the bottom of these Terms and Conditions. 

8.4 All questions or disputes regarding Norwegian Reward, including, without limitation, those involving eligibility, participation, fraud and abuse, will be resolved by Norwegian Reward, in Norwegian Reward's sole discretion. Any questions regarding the Spenn Platform may be directed to Spenn Group as first point of contact. For more information, see the Terms & Conditions for the Spenn Platform. 

8.5 Norwegian Reward has the right to transfer the rights and obligations of the Member to another legal entity (company), for example, in connection with a reorganisation of the programme or a corporate reorganisation. 

8.6 The Member accepts that all communication to him/her concerning Norwegian Reward, including changes to the Terms and Conditions can be carried out electronically. 

8.7 Norwegian Reward waives all liability resulting from errors with data systems or similar under the responsibility of Reward Partners or their subcontractors, which prevents or impedes the accumulation, withdrawal or use of Loyalty Points, benefits, and other features of the programme. This applies regardless of whether the error lies with the Airlines, Norwegian Reward, the Reward Partners or any subcontractors. 

8.8 The Member shall treat the login data (username and password) as confidential and is responsible for withholding access to his/her login data from third parties. Any transactions using a Member's login data shall be deemed to be authorised by said Member. Norwegian Reward assumes no liability in connection with stolen, misused or unauthorised access to Members’ login details. In any such event, the Member is responsible for contacting Norwegian Reward as soon as possible in an attempt to prevent any misuse of the Member’s account. 

8.9 Should a situation arise that would make it impossible or unreasonably burdensome for Norwegian Reward to fulfil its obligations to the Member due to circumstances beyond the control of Norwegian Reward, Norwegian Reward’s obligations cease as long as the situation persists. 

9. Disputes and applicable law  

9.1 Norwegian Reward AS has organisation number 992 197 552, PO Box 115, NO-1330 Fornebu, Norway, is a Norwegian organisation, and in the case of a possible dispute regarding the Terms and Conditions for Norwegian Reward, Norwegian law will apply. Disputes will be settled by Norwegian courts. The parties accept Asker and Bærum (Norway) District Court as the exclusive venue for any disputes that may occur during or as a consequence of this agreement. 

LAST UPDATED: 17 October 2024 

1. Main features of Spenn

1.1 Spenn is operated by Spenn Group AS (“Spenn Group”), organisation number 932 435 888, Inkognitogata 33, 0245 Oslo. Spenn Group enables various participating merchants and service providers (“Partner” or “Partners”) to award Spenn to customers or members of their loyalty programs (“Partner Members”) based on their purchases with the Partner.

1.2 These Terms and Conditions (“Terms”) together with the respective Partner’s loyalty program membership terms (“Partner T&Cs”) apply to the earn and use of Spenn for Partner Members who have not signed up for the Spenn Platform. Access to and use of the Spenn Platform is governed by the Spenn Platform Terms & Conditions.

1.3 “Spenn” is the unit of measurement used by the Spenn Group and its Partners for awarding loyalty points to Partner Members, and which can be redeemed in connection with their purchase of eligible products and services.

2. Spenn

2.1 Each Partner defines the right to earn and use Spenn for the purchase of the Partner’s different products and services from time to time. Accordingly, the amount of Spenn earned when purchasing a Partner’s product, and the amount of Spenn needed to redeem various offers from the Partners may vary.

2.2 Spenn can be redeemed for eligible products and services from the Partners, with or without an additional cash payment. Each Partner reserves the right to determine the amount of Spenn that may be redeemed against the Partner’s eligible products and services at any time.

2.3 Your chosen domicile when registering in Partner’s loyalty program determines the currency associated with your Spenn balance. The available currencies are NOK, SEK, DKK, EUR, and GBP. The amount of Spenn earned or redeemed on purchases from a Partner in a country different from your domicile may be different than the amount of Spenn earned or redeemed on similar purchases in your country of domicile. Change of domicile may be subject to limitations or fees.

2.4 Spenn are valid for a period of three (3) years, calculated from the last day in the month of issuance. After this, the Spenn will expire and be removed.

2.5 When you redeem Spenn for a product or service, the oldest available Spenn are used first.

2.6 Our Partners are responsible for providing us with information on your purchase of products or services, in order for us to issue the correct amount of Spenn to you. Our Partners are also responsible for providing us with information on your use of Spenn, so that we can withdraw the correct amount of Spenn. Spenn Group is not liable for errors in information received by Spenn Group from Partners.

2.7 Spenn is not earned on purchases which are fully settled by the redemption of existing Spenn. When a purchase is partially paid for with cash or cash equivalents, new Spenn may be earned on the portion of the purchase paid for with cash or cash equivalents.

2.8 Spenn will be issued to your account once the payment transaction for said purchase is irrevocably completed. In the case that a payment for a good or service (including travel) is refunded, cancelled or reversed, the earned Spenn will also be reversed. The time when a purchase is considered irrevocably completed is regulated in the Partner T&Cs of the relevant Partner.

2.9 Spenn Group is not liable for products and services offered by Partners.

2.10 Spenn does not constitute electronic money, other funds or e-money tokens. Each Spenn will have a fixed expiration date and cannot be exchanged for fiat currency, cash, other funds or e-money tokens with Spenn Group or any Partner, as detailed in the Partner T&Cs for each Partner.

2.11 You are solely responsible for all taxes resulting from or relating to the earn or use of Spenn, such as where Spenn are earned in relation to business travel paid by your employer. Spenn Group waives all responsibility in relation to taxes and tax obligations imposed on you in connection with the earn or use of Spenn and/or benefits.

3. Termination of memberships and deletion of data

3.1 Termination of your membership in the Partners’ loyalty programs is subject to each Partner T&Cs and requests for termination must be addressed directly to each Partner.

3.2 You can at any time request deletion of your user data. If you choose to delete your data with Spenn Group, you will upon prior explicit notification lose registered Spenn.

4. Privacy

4.1 Spenn Group is the data controller for its processing of personal data in connection with Spenn and will process personal data as necessary for (i) the performance of these Terms, (ii) any consents granted by you, (iii) Spenn Group’s legitimate interests; and (iv) compliance with Spenn Group’s legal obligations.

4.2 Spenn Group and the Partners will exchange personal data to the extent necessary to facilitate features of Spenn Group, including but not limited to earning, use of Spenn, and integration with partner services such as member registration, booking and payment solutions. Each Partner is the data controller for their own processing of your personal data.

4.3 See our Spenn Privacy Policy (www.spenngroup.com/privacy_members) for further details about our processing of personal data.

5. General

5.1 Spenn Group reserves the right to modify Spenn and/or these Terms at any time. Any changes may be effective immediately at the time of notice. Notice may be given either through Spenn Group Partner’s, Spenn Group’s website, or via email. Your continued use of Spenn after such notice will be deemed acceptance of such changes.

5.2 Spenn Group reserves the right to shut down Spenn and terminate these Terms with all earned Spenn with 30 days prior notice. Notice may be given either through the Spenn Group Partner´s, Spenn Group’s website, or via email.

5.3 If changes to these Terms require your acceptance or consent under applicable law, Spenn Group will request your acceptance or consent to the relevant changes. Spenn Group reserves the right to terminate your access to Spenn if you do not consent or accept changes. If you do not wish to be bound by changed Terms, you are free to terminate your account and delete data in accordance with 3 above.

5.4 You should review these Terms periodically to ensure that you are familiar with the current Terms for use of Spenn.

5.5 Spenn Group has the right to transfer its rights and obligations including these Terms to another legal entity (company) without seeking your consent.

5.6 Information about Spenn Group and these Terms, including administrative updates, changes to the Terms, or marketing information you have consented to receive, will be communicated electronically via email, SMS, push notifications, and/or in-app messages. For more details, see the Spenn Privacy Policy (www.spenngroup.com/privacy_members). You are responsible for keeping your contact information up to date to ensure you receive communications from Spenn Group.

5.7 Except as expressly stated in these Terms or provided for in any applicable mandatory law, we have no responsibility and shall not be liable for any cost or other damage incurred by you or anyone else in connection with the use of the Spenn, including the earning and use of Spenn, or otherwise in connection with any matter governed by or referred to in these Terms.

5.8 We cannot guarantee that the Spenn Group’s services will be free of technical issues, downtime or similar unforeseen circumstances at any and all times, and we will not be liable to you or any third party for any such events or circumstances.

5.9 Any breach of these Terms can lead to your access to Spenn being suspended or terminated. If your access is terminated due to breach or misuse, all Spenn you have earned may be deleted from your account, and Partners may be notified about this. Each Partner may in its sole discretion consider any effects the breach of these Terms will have on your membership in the Partner’s loyalty program. Suspected criminal breach of these Terms, or any other criminal offence, may be reported to the authorities.

6. Disputes

6.1 In the case of a possible dispute regarding Spenn or the Terms, Norwegian law shall apply. Disputes shall be settled by Norwegian courts. Asker and Bærum (Norway) District Court is Spenn Group’s regular venue for disputes subject to Norwegian law.